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Shaw University IT Help Desk

For Faculty and Staff

Hours of Operation: Monday-Friday 8:00 a.m. to 5:00 p.m.
Faculty/Staff Support Phone Number: 919-546-8587
Contact email: helpdesk@shawu.edu

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Accessing Email
Please use the following link to access your email from home or any location off-campus.
https://shawmail.shawu.edu/owa   

  • Input you email address in the box labeled "Domain\username" for example abc@shawu.edu
  • Input your password in the box labeled "Password" for example 123abc  

If more assistance is needed, call the Help Desk support line at 919-546-8587.

Important Email Password Changes


Frequently Asked Questions

  1. My password has expired, what do I do?
    Answer: Please follow the outlined instructions
  2. I am locked out of my account, what do I do?
    Answer: You might have made too many attempts to change your password. You will need to wait 30 minutes before the system will reset the clock.
  3. Does it matter where I am when changing password, i.e. on-campus or off-campus. 
    Answer: No, as long as you visit  https://viewconnect.shawu.edu and follow the outlined instructions; it will not matter whether you are on campus or not.
  4. My smartphone is now saying that it cannot connect to my email?
    Answer: Once you create a new password using the outlined instructions, please make a note of the new password and enter it in your smartphone (iPhone or Android) email account settings.
  5. Will the new password only affect my email account or something else?
    Answer: When you change your password, this will be the new password for BOTH your email account as well as your computer login. Please make sure not to forget.

For Students

Hours of Operation: Monday-Friday 8:00 a.m. to 5:00 p.m.
Student Support Phone Number: 919-546-8587
Contact email: helpdesk@shawu.edu 


If You Have Problem or Need Help With Please Contact Email/Number Location
Moodle Access Issues moodlehelp@shawu.edu  moodlehelp@shawu.edu   
Canon copier (toner, and other supplies) Help Desk

helpdesk@shawu.edu 
919-546-8587

Data Center TOS Complex
Canon copier (paper) Purchasing purchasing@shawu.edu
919-546-8564
Tyler Hall, Second Floor
Canon copier (need repairs) Canon Customer Support 800-355-1385
 
Cisco Telephones & Voicemail & Video Conferencing (VTC) IT Help Desk helpdesk@shawu.edu
919-546-8587
Data Center TOS Complex
Email, Internet, Network Access and Connectivity, Printing, Hardware and Software Installation and Operation Network Help Desk helpdesk@shawu.edu
919-546-8587
Data Center TOS Complex
Data Base, Jenzabar (EX System), Reports
Online Registration, Grades, and Account Information (Students Only)
Help Desk helpdesk@shawu.edu  
919-546-8587

Data Center TOS Complex
PC-Based Applications, SAS, Data Analysis, Customized Reports, and Surveys Brian Cumberbatch   brianc@shawu.edu
919-546-8615
Third Floor, Estey Hall